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FAQs
FAQs
Eco-Friendly
We are thrilled to share that our company has been awarded the prestigious EcoVadis Silver Medal for our commitment to sustainability and corporate social responsibility (CSR). This achievement places us in the top 25% of all companies evaluated by EcoVadis, get more details at our eco-info.
Do your box meet REACH and RoHS requirementsYes, please ask for the test report if you need it.
Does your factory audited by Sedex SMETAYes, we get SMETA 4-Pillar Audit. SMETA. Sedex Members Ethical Trade Audit. SMETA enable businesses to assess their sites and suppliers to understand working conditions in their supply chain.
Are your box safeYes, our box get through REACH and RoHS test,
Our box meets REACH requirements.
REACH. This stands for Registration, Evaluation, Authorization and Restriction of Chemicals. REACH addresses the production and use of chemicals and their potential impacts on human health and the environment.
RoHS. RoHS stands for Restriction of Hazardous Substances, and impacts the entire electronics industry and many electrical products as well.
Our boxes pass RoHS compliance.Do you use recycled materialWe use corrugated board and greyboard inside of the box, there is more than 75% recycled rate. Mailing cartons and some bags are also more than 60% recycled rate.
All paper and board wastage is collected by the recycled company.
Product Quality
Do you have quality and factory certificationEvery Geoto box is checked when they were on the production line, we assemble our box using a mold to get exactly consistent size. Geoto box could support at least 250Kg pressure. Our box could work between -20℃ to 90℃. We accept 3rd party quality inspection upon customer request.
Our factory owns the ISO 9001:2015 quality management, passes certification, is also audited by Sedex SMETA(4 Pillar), Food contact workshop certified. All main materials get through the RoHS test. Please contact us in case you need certifications or test reports.How to make sticky corners work betterPlease follow this video you will get very strong stickiness.
How to make magnets work betterPlease bend the front flap as video, normally the magnets will work better. The magnetic force will be stronger after box closure for several hours.
Order Processing
Why there are no shipping options availableGenerally it is because we are not cover your current location’s online shipping costs yet, please contact us if there are no shipping options.
For Australia address, please choose a State / county to show Australia sea shipping costs.What is the currency on your websiteThe default currency is US Dollar.
Other currencies available, Australian Dollar, Euro, Canadian Dollar, Pounder Sterling, Japanese Yen.How can I get sample boxesYou can buy plain box samples on our website directly. please contact us if you want to custom logo on the plain box or custom your special size & printing sample.
$25 will be refunded if your order product value is more than $500, and $50 will be refunded if your order product value is more than $1000.
Buy Samples from Amazon
A5 Deep Black Gift Box
A5 Deep White Gift Box
A4 Deep Black Gift Box
A4 Deep White Gift Box
Buy Samples with CustomizationHow to custom logoNow you can choose custom services on a single product page, you don’t have to navigate to another custom logo page.
Currently, you can choose 5 custom logo styles for gift boxes, deboss, foil stamping, screen printing, digital printing, and clear window. 2 custom logo styles for mailers, screen printing, digital printing. You can find custom logo examples and more information on the custom logo page.
Other useful pages:
Custom logo on gift boxes, this is a page you can find different logo customization examples.
Custom logo on mailers, custom services for mailer boxes, screen printing or digital printing.
Custom logo on shaped boxes, custom services for shaped boxes, foil stamping,screen printing or digital printing.
Custom logo on mailing carton, custom services for mailing carton, screen printing or digital printing.
Custom logo on paper bags, custom services for paper bags, screen printing or digital printing.
Custom standard gift box, custom gift boxes with same structure as stock gift boxes.
Custom other folding gift boxes, custom gift boxes with different structure.
Custom insert, on this page you will find many styles&materials for insert customization, including paper insert, wrapping paper, cloth lining, PET tray, and EVA.
Custom Logo Process
1.Choose the product you want to custom logo.
2. Input a quantity that will meet the minimum custom logo quantity requirement, currently the quantity requirement is 25.
3. Check the custom logo function, then choose custom logo options you need, you will see the custom logo price, and total price including box price and custom logo price.
4. Clicking add to cart and complete checkout. After placing your order, please submit a contact form and attach the logo file you want to customize or send your logo file directly to info@geoto.cn.
The custom logo process above is for gift boxes, the custom logo process is similar for mailers, shaped boxes, mailing carton and bag.What is the MOQ(minimum order quantity)Here is the MOQ of different products for your reference,
Stock products, the MOQ is 1piece.
Custom logo on stock products MOQ is 25pcs.
Full customization items(custom size, color, box types, etc) MOQ is 500pcs.How to place an orderStep1: Choose your products(Catalog)
Gift box,
We have 38 sizes and 22 colors(designs) for your choice,
https://www.geotobox.com/product-category/magnetic-gift-boxes/
Sample or small quantity gift box,
Our gift boxes MOQ(minimum order quantity) is 1piece.
Logo customization,
We offer 5 styles for custom logo design with a minimum order quantity of 25 pieces. You may select the custom logo option on the product page to view pricing details.
Mailing carton,
Our mailing carton match the related gift box.
https://www.geotobox.com/product-category/mailing-carton/
Bag,
We have 3 sizes of gift bags that hold related gift boxes, please refer to the bag’s specification.
https://www.geotobox.com/product-category/paper-bags/
Paper shred and filler,
You could download our catalog
Step2: Cart
After adding your products to your cart, you can navigate to the cart page( the upper right cart icon on the PC device webpage). The only thing you need to do is to fill out the Calculate shipping form, generally, there will be 4 areas: your country, states/province, city/town, and zip. Fill out the form then click the UPDATE TOTALS button, then the shipping will update on the Cart Totals form, you will see the shipping costs and shipping methods with estimated shipping time. Currently, there are 2 shipping ways(3 ways in some area) you can choose from us.
Select the shipping methods and click the PROCEED TO CHECKOUT button. You can also choose the shipping methods on the Checkout page.
Step3: Checkout
Fill in the Billing & Shipping form, if you already filled out the shipping form on the cart page, the information will be filled in automatically, then you only need to fill in several necessary forms, including your first and last name, street address, phone, and email.
You can change the shipping methods on your order, then choose the payment option you prefer. Check the terms&conditions box, and place your order with the payment option you have chosen. We provide 3 payment options:PayPal, make payment via PayPal.
Credit Card, Secure credit card payment.
Direct Bank Transfer, make payment with your company USD or EU bank account, please choose a local transfer account in case you locate In US or EU, it will save time and transferring fees.
We will process your order shortly after we receive your order, you can get an estimated shipping time here.
If there are still problems when you place your order, you can contact us for help and we will create your order for you.
Others
What DAP, DDP and DDU areDAP, Delivered At Place, products will be delivered to your address excluding tax, but value below USD 800 tax is free in US and Australian dollar 1000 tax is free in Australia. DDP, Delivered Duty Paid, products will be delivered to your address including tax. DDU, Delivered Duty Unpaid, products will be delivered to your address excluding tax.
How to become your wholesalerYou can find out more information here if you want to become our wholesaler.
How to assemble a magnetic gift boxYou can follow the guide below to assemble a gift box,
Is the price include taxGenerally, our box price will include tax, but different shipping destinations may vary, please feel free to contact us if you are not sure about this.
Do you offer a better price if I need more than 500pcsYes, we will offer a cheaper price if you need more than 500 pcs. You can contact us to get a price quote.
Can you deliver my products to ChinaYes, we can deliver your products to China.
How can I get the tracking numberGenerally, you will receive an email with your order tracking information after your order is shipped out. Please also check the spam folder or contact us if you don’t find your order tracking information.
Which courier company do you useUPS, DHL, FedEx, SF Express, etc.
Do you provide a cheaper shipping methodYes, you can calculate shipping costs on the cart page, shipping by air is more expensive than shipping by sea. We also accept shipping by sea or train(shipping by train is available for European countries only). You can contact us to get the shipping quote.
Do you ship worldwideYes, we can ship your products almost anywhere all over the world.
How do you wrap gift boxesGenerally, we will wrap your gift boxes with polybags and packaging cartons. There will be a polybag for each gift box and several corner protectors in the packaging carton to protect your gift boxes.
There could be pallets if you have a big order amount.Do you provide product testYes, we have different product test equipment for product quality testing, we can test product quality and send the test report to you.
What does the customization includeWe provide lots of customization services, such as box size, color, printing, surface finishing, inserts, decorations, box structure, etc.
We can also provide packaging solutions for you if you don’t have a packaging idea, you only need to send us your message and tell us what you want to customize.How soon can I receive my productsIt depends on different shipping options, your order details, etc. Generally, it will depend on shipping details, here are some estimates,
Shipping by air, about 6-10 working days.
Shipping by sea or train, about 30-40 working days(based on your location).
You can find more shipping details in your cart.How do you print on gift boxesGift box, there are 5 customization styles available now, which are deboss, foil stamping, screen printing, digital printing, clear window.
You can find out more customization details here.
Mailer box, there are 2 customization styles available now, which are screen printing and digital printing.
You can find out more customization details here.
Shaped Gift box, there are 3 customization styles available now, which are foil stamping,screen printing and digital printing.
You can find out more customization details here.Do you offer discountsYes, we offer different types of discounts.
You can check out product price on product page, if you buy more, the unit price would be cheaper.
Sometimes, there would be coupons available, you can get the coupon code by subscribing to our newsletter, or find the coupon code on the top of our website.
You will get special discounts by becoming our wholesaler&distributor, for more information, feel free to contact us.Can I add and change the box ribbonYes, our box ribbon is changeable, if you want different color ribbons for your gift boxes, please add your ribbon details on the order note area while checkout.
What products you can offerWe can provide gift and retail packaging related products.
Our main product is folding gift box, mailer box and shape box on geotobox.com, we can custom many different gift boxes for you, we also provide gift bags, paper filler and other packaging related products, like different styles of box insert trays, candy pads, chocolate&candy paper cups, oil-proof paper, and others.What is print area or print faceFor Gift box and shaped box, print area mean the percentage of your design area to box top area.
For mailer box and mailing carton, print face mean how many face you want to print, maximum is 6 face for a box.