Christmas Promo: 5% OFF for gift boxes, Coupon J7ZD3RNF. 20% OFF for custom logo fees

Tel: (+86) 21 34753282|info@geoto.cn
FAQs2021-07-16T11:21:12+08:00

FREQUENTLY ASKED QUESTIONS

Why there are no shipping options available2021-11-02T16:56:09+08:00

If you cannot see available shipping options on the cart page, please follow the guide below.

  • The no shipping options might happen when you only add the custom logo product to your cart, because there is no weight for the custom logo products. The custom logo is only for the custom logo fee, gift boxes costs are not included, please don’t forget to add the gift boxes you need to your cart.
  • Currently, there are no shipping options available in your location, you can refer to the shipping policy page and find out if there is a live shipping cost for your current location. If you find that there is no live shipping price for your location, you can contact us for a shipping quote.
Quality and Factory Certification2021-09-06T11:13:10+08:00

Every Geoto box is checked when they were on production line, we assemble our box using mould to get exactly consistent size. Geoto box could support at least 250Kg pressure. Geoto box could work between  -15℃ to 60℃ .We accept 3rd party quality check upon customer request.

Geoto factory use ISO 9001:2015 quality management, pass fsc certification, Audited by Sedex SMETA(4 Pillar), Food contact workshop certified. All main material get through ROHS test. Please contact us in case you need certifications or test reports.

The sticky corner is with some problem?2021-08-23T18:07:58+08:00

Please follow this video you will get very strong stickiness.

Why the magnets not work better?2021-08-23T18:07:33+08:00

Please bend the front flap as video, normally the magnets will work better. The magnetic force will be stronger after box closure for several hours.

What is your currency in website?2021-08-18T10:04:04+08:00

US Dollar.

How to assemble a gift box?2021-08-18T10:05:05+08:00

You can follow the guide below to assemble a gift box:

What should I do if there is no shipping option on the cart page?2021-07-16T11:48:13+08:00

We provide shipping services to almost any country all over the world. If you can’t see an available shipping option on the cart page, here are some solutions.

  • Add some gift boxes to your cart. Notice: if you only add customization products to your cart( no gift box on your cart ), there won’t be any shipping option available.
  • Choose an available country/area on the Calculate Shipping filed, then click Update Totals.
  • Perhaps there is no shipping option available in your location currently, you can contact us to confirm.
How can I get sample box?2021-07-12T10:47:17+08:00

You please place sample order directly in our shop,then we will send to you by express.

How to Custom Logo?2021-09-02T11:31:16+08:00

Introduction for Customization

Currently, you can choose 5 custom logo styles from us, deboss, foil stamping, screen printing, digital printing, and clear window. You can find custom logo examples and more information on the custom logo page.

Click the custom logo menu, you will see different custom logo styles and examples.

Other useful pages:

  1. Custom logo, this is a page you can find different logo customization examples.
  2. Custom insert, on this page you will find many styles&materials for insert customization, including paper insert, wrapping paper, cloth lining, PET tray, and EVA.
  3. Custom standard gift box, customization based on our ready stock gift boxes.
  4. Custom other folding gift boxes, if you find that our customization services cannot meet your requirement, for example, if you couldn’t find the box size and color you need, then you can navigate to this page and get in touch with us, and we will handle your full customization request step by step.

Find the Custom Logo Page

There is a Custom Logo button below the product pricing table. Click the button it will open a new window and lead you to the gift box customization page, you can choose the customization services you want and add them to your cart.

Custom logo button position below product pricing table

Choose the Custom Service You Need

After navigating to the custom logo page, you can see 3 attributes for logo customization.

Three attributes for logo customization

  1. Box size, the size of the box you want to add your logo on.
  2. Print style, 5 customization styles you can choose for your logo/design, including deboss, foil stamping, screen printing, digital printing, and clear window.
  3. Print area, the percentage of the logo area occupies the box top area. There are 3 area percentages, less than 30%, 30%-60%, and more than 60%.

The example image will show after you choose your combination of box size, print style, and print area, then you can add your customization to your cart.

Other Information

  • The custom logo quantity should be the same as your gift box quantity.
  • Custom logo costs don’t include the gift box costs, so you need to choose the gift box you want to customize separately.
  • There are no shipping costs for custom logo, the shipping costs you see on your cart are for gift boxes only. If you only add the custom logo to your cart( There are no gift boxes in your cart), you won’t see the shipping costs and can’t proceed to checkout, if you have any questions, please don’t hesitate to contact us.
  • If you want to upload your logo/design to us, please navigate to the custom logo page, scroll down find the contact form and upload your logo/design.
How to place an order?2021-04-21T19:08:12+08:00

We have 21 sizes and 8 colors of gift boxes on our website now, you can easily find the gift box you need.

Please note that not all 21 sizes of gift boxes have 8 colors.

Step1: Choose your gift boxes

  1. Choose the size category you need, then you will see all the available box colors of the size.
  2. Click the box and choose the quantity you need, then add them to your cart.
  3. If you want to buy gift boxes with customization, you can click the Custom on Box button, then choose the box size, print style, and print area option, select the quantity and add them to your cart. ( You can also know more about our product quantity rules)

Step2: Cart

  • After adding your products to your cart, you can navigate to the cart page( the upper right cart icon on the PC device webpage). The only thing you need to do is to fill out the Calculate shipping form, generally, there will be 4 areas: your country, states/province, city/town, and zip. Fill out the form then click the UPDATE TOTALS button, then the shipping will update on the Cart Totals form, you will see the shipping costs and shipping methods with estimated shipping time. Currently, there are 2 shipping methods you can choose from us, the differences are listed as below:

Shipping Methods Shipping Cost Shipping Time Product Weight Limit
DAP More expensive Short No limit
DDP by Sea/Train Cheaper Long Over 15kg

  • Select the shipping methods and click the PROCEED TO CHECKOUT button. You can also choose the shipping methods on the Checkout page.

Step3: Checkout

  • Fill in the Billing & Shipping form, if you already filled out the shipping form on the cart page, the information will be filled in automatically, then you only need to fill in several necessary forms, including your first and last name, street address, phone, and email.
  • You can change the shipping methods on your order, then choose the payment option you prefer. Check the terms&conditions box, and place your order with the payment option you have chosen. We provide 3 payment options:
    • PayPal, make payment via PayPal.
    • Credit Card, Secure credit card payment.
    • Direct Bank Transfer, make payment with your company USD bank account.

We will process your order shortly after we receive your order, you can get an estimated shipping time here.

If there are still problems when you placing your order, you can contact us for help and we will create your order for you.

What is your min order quantity and product quantity steps?2021-03-31T12:57:17+08:00

Currently, most of our gift boxes and mailing cartons MOQ(Minimum Order Quantity) is 25pcs, and the quantity step is 25pcs.

For samples, all sample boxes MOQ and step are 1pcs.

For customization(custom on box), the MOQ and step are 100pcs.

Product Type Min Quantity Step Max Quantity
Gift boxes and mailing cartons 25 25 500
Samples 1 1
Customization 100 100 400

For magnetic gift boxes, mailing cartons, and customization, we provide discounts based on product quantity, the discount will be applied automatically on quantity change, you can check the product price details on the product detail page.

Price and Quantity Details for Customization Service

Price and quantity details for custom on box only.

Quantity Price
25 – 100 100 * Unite Price
125 – 200 200 * Unite Price
225 – 300 300 * Unite Price
325 – 400 400 * Unite Price
What is the MOQ if current sizes&colors don’t meet my need?2021-01-06T14:03:47+08:00

The MOQ will be 300 pcs.

Is the price include tax?2021-01-06T13:59:40+08:00

Generally, our box price will include tax.

Note: Different shipping destinations may vary.

Do you offer a better price if I need more than 500 pcs?2021-01-06T13:52:52+08:00

Yes, we will offer a cheaper price if you need more than 500 pcs. You can contact us to get your price quote.

Can you deliver my products to China?2021-01-06T13:46:45+08:00

Yes, we can deliver your boxes to China.

How can I get the tracking number?2021-01-06T14:38:18+08:00

After your products are shipped out, you will receive an email with your order tracking information. Don’t forget to check the spam folder if you can’t find the email.

Can I collect my order from your warehouse?2021-01-06T13:33:18+08:00

Yes, you can collect your order from our warehouse.

Which courier company do you use?2021-01-06T13:29:19+08:00

SF Express, UPS, FedEx, etc.

Do you provide a cheaper shipping method?2021-01-06T13:39:55+08:00

Yes, you can calculate the airfreight on the website, which is more expensive than ocean shipping. We also accept ocean shipping and railway transport(Railway transport to European countries only). You can contact us to get the shipping quote you need.

Do you ship worldwide, almost any country?2021-07-12T10:41:47+08:00

Yes, we can ship your products almost anywhere all over the world.

How do you wrap gift boxes?2020-10-16T16:25:31+08:00

Generally, we will wrap your gift boxes with polybags and packaging cartons. There will be a polybag for every gift box and several corner protectors in the packaging carton.

Can you provide product test?2020-04-29T17:13:33+08:00

Yes, we have different product test equipment for product quality testing, we can test product quality and send the test report to you.

What does the customization include2020-04-29T16:57:10+08:00

Custom design is one of our most important services, we completely accept custom design includes box size, color, printing, surface finishing, inserts, decorations, box structure and so on.

We can also provide packaging solutions for you if you don’t have a packaging idea, just send us your message and tell us what do you want to customize your packaging.

What’s your MOQ (Minimum Order Quantity)2020-04-29T17:00:54+08:00

Most of our products are custom gift boxes, generally, custom gift box MOQ is 500pcs, different boxes may vary. We also have some folding gift boxes in stock, and there is no MOQ requirement for our stock folding gift boxes.

How soon can I get my box?2021-03-25T14:05:07+08:00

Shipping via air, sea, or rail.

Generally, the delivery time will be based on the quantity, customization requirement, and other factors, shipping time is 5-10 days by air, 10-50 days by sea or rail ( depends on where you are), you can also get in touch with us for a quick estimate.

Can you custom box for me?2020-04-29T17:07:00+08:00

Customize your gift box is completely acceptable, you just need to contact us and tell us your requirement.

How do you print the box?2019-10-29T13:25:52+08:00

We can provide many different finishing processes, for example, embossing and debossing, lamination, UV and spot UV, foil stamping, and multi-color printing. You can also visit our custom page for printing reference.

Do you offer any discount?2019-11-29T11:27:15+08:00

Yes, we can also offer discounts and coupons, you can see product price at the shop page, that’s a single product price, and the price with discount based on quantity will show in the product page, all discounts and coupons are based on product value, except VAT and shipping cost.

Can I add and change the ribbon?2019-10-29T13:24:38+08:00

Generally, there are several situations

Box without ribbon, we can add any ribbon you want

Changeable ribbon box, you can choose the ribbon you want and we will arrange it for you

Fixed ribbon box, the ribbon cannot be changed

Before you want us to add or change the ribbon, kindly please let us know and we will arrange that for you.

Can you add logo on my boxes, what is the lead time ?2021-07-12T10:40:55+08:00

Yes, that is easy for us to add your logo to your boxes, lead time is around one week, please contact us for confirming your requirements.

What products you can offer?2020-04-29T16:51:04+08:00

We can provide gift and retail packaging related products.

Our main product is folding gift box and shape box on geotobox.com, we can custom many different gift boxes for you, we also provide gift bags and other packaging related products, like different styles of box insert trays, candy pads, chocolate&candy paper cups, oil-proof paper, and others.

If you have any other questions, kindly contact our support team.


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