Return Policy | Custom Luxury Gift Boxes

Return Policy

Product quality is our priority, we have a quality inspection team and quality test lab, and we will try our best to make sure the products you receive are in good condition. There are still many factors that might affect product quality, and if you are not happy with your purchase, you can request a return&refund. Generally, we will recommend a refund rather not a return, because it will generate additional shipping costs during product return.

General Policy

  • Please keep the shipping carton, damaged products, and other information related to your order if you need the product return&refund.
  • Full or partial return&refund according to damaged or defective products proportion.
  • Coupons&discount value should not be refundable.
  • If you need a product return, you should pay for the shipping costs during the product return.

Refund & Return Process

If you need a return&refund, please notify us within 7days after receiving your products. You can contact us via email, live chat widget, or any forms you can find on this website.

Refund & Return Solutions

  • Full or partial return&refund.
  • An extra discount if you place your next order from us.

If you have any questions or need any further assistance, please don’t hesitate to contact us.

Contact Us

Tel: (+86) 21 34753282


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